Despicable service

I recently needed to switch my network just to bad coverage and a complaint open for very long with no resolution. It was always me. I had to jump through hoops for tests and then nothing......... So as I get a staff discount with Mweb I soldier on and switch to a different service provider. I ask do I need a new router, as i think the router is part of the problem. They say no. I go think about it. Call back. No, I do need a router. I say fine...., a few weeks later the sim comes. also, in-between the switch I had no Wi-Fi service for 10 plus days. The sim arrives no router. I thought strange but fine. Possibly the router is to arrive later. No router, the Wi-Fi is atrocious and an exorbitant amount of almost R2000 goes off my account (staff discount incl.) and its for blah blah blah. I call back finally a nice lady helps, I think everything is resolved until their ccd couriers arrive with additional BS. They were clearly testing a new service with make a booking yourself online. Cool. Butttt Nooooo. They arrive to tell me they want an actual copy of my proof of address and certified ID. COPY!!!!! That no one in the entire process decided to mention. This dear people is a problem as I would have even explained to the lady that called me earlier to mention that the delivery would be late, That I have been home from surgery for the past 2 months and have no access to such copy....... I went down with my ID and could have shown a soft version of proof of address, but this driver was adamant that those tick boxes were gold. So off he goes. Router and all. I call MWEB. Ask for corporate. Hold for 20mins. For the woman to tell me she is not the one who delt with her call. People should have told me I should have my ID. I told her I did. She says well it's not her. I ask what is the solution mam. Instead of another [person telling me what mweb should have done...... Then I get put on hold and the call cuts. Oh no ones called me back. I call ccd I get put on hold. No one calls me back. Service. They need to look it up in the dictionary. Even take Wikipedia's version. When or if anyone reaches me it will be to cancel services.