Deservedly named one of the worst ISPs

MWEB fibre order placed March (after e-mailing a person I spoke to at MWeb in February to place order but because I am was not the account holder he told me my husband should send him a mail. He very kindly provided his e-mail but never bothered to respond - what's new?) My husband subsequently placed the order telephonically beginning of March. Fibre EVENTUALLY installed 30 June (after not pitching for the installation the previous week). Configuration took almost 2 weeks after we were told it takes 24-48 hours. Now fibre has not even been up and running (poorly I might add with "buffering" which I though would be a thing of the past when moving from ADSL wifi to fibre and continuous "connection has been lost") for LESS THAN A MONTH and we get a notice to say that from 01 September we will be paying more than what we signed up for. Way to go MWeb.