Deseased estate ccount transfer

Hi Ydia,We understand how frustrating this must be, especially while trying to transfer the account into your name as the surviving spouse and having already submitted the required documentation more than two weeks ago. You’ve been waiting for the account ownership and OTP details to be updated, so we recognise why the lack of progress is disappointing.For OTP registration, MWEB’s process requires the OTP Registration Form to be submitted with the required supporting documentation. If you no longer have access to the previously registered mobile number, the same registration process applies. Our security team carefully verifies the supporting documents, which can take approximately 24–48 hours.Given that you have already submitted your documentation and have been waiting considerably longer than this, we’d like to have the outstanding estate account transfer and OTP update reviewed.Please send us a private message with your registered MWEB account details so we can check the status of the request and get the relevant team to review what is still outstanding.We appreciate your patience while trying to get this resolved and want to help get the account transfer and OTP update moving forward.

Kind regards,
The MWEB Team