DELAY IN UPGRADING MY LINE SPEED

Hi There<br> <br> I called MWEB on the 29-02-2016 requesting a 10MB line speed upgrade and to move my package over to the 100gb capped promotion. I was told that it will take 10 working days to be completed if telkom approves the line speed, complatency test etc. I called in on friday the 11-03-2016 spoke to BABALWA from sales support who has said that telkom has approved the line speed upgrade and she will now forward the order to be completed by the end of the day. At 18:30 i called MWEB SALES asking as to way havent i received my line upgrade SMS to state that all is done, TELKOM HAVE UPGRADED MY LINE SPEED, i just have to wait for the upgrade department to work on it. Called this morning 14-03-2016 spoke to MARLIN THEN TO RASCAL now to be told telkom is still working on it. WHY IS MWEB WASTING MY TIME AND GIVING ME THE RUN AROUND, IT EITHER CAN OR CANT BE DONE. Each consultant says a different thing everytime i call. The consultant i spoke to on friday evening also assured me that all has been completed successfully and he was extremely rude. <br> <br> I'M SERIOUSLY CONSIDERING MOVING TO AFRIHOST