De*****ed

I app**** in March 2021 for a contract from Mweb for 70 Gigabytes per month during the first month I got an over to upgrade from 70 gb to 90 gb if I pay extra R100. 00 which I did. I discovered through the service provider which is Telkom that I have only been allocated 70 gb since April to date. I ran out of data very quick during the month of July 2021 I contacted customer service to query.

I asked the consultant to have a look why is it that I ran out of 90 Gigabytes so quick. I had a rude awakening when he told me that I have been receiving 70 Gigabytes and not 90 all these months.

I feel that Mweb is misleading their customers by not being transparent. They advertise very eye catching to get customers. I told the consultant that I am not happy he must cancel the contract he told me I can not just cancel it. I told him that I will not pay for a service that was not rendered to me. He told me that they will blacklist me. I feel bul**** and abused are they now trying to force me to pay for a service that I am unhappy with. What happened to the customer is always right and keeping the customer HAPPY?