Deeply disappointed and frustrated

I am so disgusted with the service that I have received from Mweb..I recently moved premises and I normally pay my account before the debit order even goes through but I was a day late because I was so stressed with the move and I had a one month old baby to see to aswell..I logged a request in the app (which is useless because nothing can be done except to see when your next debit order will go off ) but nothing came off that so I called after waiting for almost 40 mins for a consultant I hung up..a consultant then called me and we concluded the change of address which was on the 31st march..it's now the 14th April and I'm still without connection and they charged me a penalty for being a day late with the debit order. This is the worst service ever..they logged a request with metro fibre to resolve the issues and I didn't even get a call from metro fibre but an SMS saying the issue has been resolved and to call Mweb for any further queries. I'm so disgusted with this service. I cannot get through to the call centre or from the live chat. I wish to cancel but even that would be a hassle.