1 reviews | Active since Oct 2024
Decommissioned fibre line
Mweb decommissioned my fibre line on the 24/10/14 without notice even though my account is up to date . They cannot explain how this happened and keep on blaming zoom fibre, between the both parties they cannot provide me with any answers or feedback, from the 26th I have been calling and have been shunted from agent to agent, I have spent the morning trying to extract answers from the call center at Mweb , I spent approximately three hours on the phone, being cut off, I have been promised call backs but nothing has transpired , I have a matriculant who requires online Tution . I have been denied access to any senior personnel to complain about the problem and neither is there a complaints portal or anyone who has provided me with any feedback, this is an extremely stressful time in our lives, Mweb has failed us
On the decommissioned fibre line and he was able to recognise that the zoom had done away with 15mbs line and had discontinued it without notice to Mweb or myself, he has resolved the issue and even waived the reconnection fee , I want to commend him for his excellent service and in recognising the issue at hand and resolving same , Mweb, please recognise this young man, he was most helpful
On the decommissioned fibre line and he was able to recognise that the zoom had done away with 15mbs line and had discontinued it without notice to Mweb or myself, he has resolved the issue and even waived the reconnection fee , I want to commend him for his excellent service and in recognising the issue at hand and resolving same , Mweb, please recognise this young man, he was most helpful