TW
Tim W
1 reviews | Active since May 2019
07 Apr 2026, 09:01
Decent product, terrible service
MWEB has generally provided an adequate broadband service, however the customer service in the event of a problem is non-existent. Both telephonic and online chat channels are completely hopeless. SETI is more likely to be contacted by aliens than an MWEB customer is to reach a support agent.
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Mweb's replyOfficial
07 Apr 2026, 10:16Hello Tim,
Thank you for taking the time to share your feedback. We completely understand how frustrating it can be when support isn’t readily available, especially during a time-sensitive issue. The experience you described does not reflect the standard of service we aim to provide, and your feedback will be shared with our service quality team for review to help improve our support channels.
If you require any immediate assistance, please send us a direct message on Hello Peter with your account details and a brief description of the issue, so we can help resolve it promptly.
Kind regards,
Mweb Team
Thank you for taking the time to share your feedback. We completely understand how frustrating it can be when support isn’t readily available, especially during a time-sensitive issue. The experience you described does not reflect the standard of service we aim to provide, and your feedback will be shared with our service quality team for review to help improve our support channels.
If you require any immediate assistance, please send us a direct message on Hello Peter with your account details and a brief description of the issue, so we can help resolve it promptly.
Kind regards,
Mweb Team
Mweb's reply07 Apr 2026, 10:16
Official
Hello Tim,
Thank you for taking the time to share your feedback. We completely understand how frustrating it can be when support isn’t readily available, especially during a time-sensitive issue. The experience you described does not reflect the standard of service we aim to provide, and your feedback will be shared with our service quality team for review to help improve our support channels.
If you require any immediate assistance, please send us a direct message on Hello Peter with your account details and a brief description of the issue, so we can help resolve it promptly.
Kind regards,
Mweb Team
Thank you for taking the time to share your feedback. We completely understand how frustrating it can be when support isn’t readily available, especially during a time-sensitive issue. The experience you described does not reflect the standard of service we aim to provide, and your feedback will be shared with our service quality team for review to help improve our support channels.
If you require any immediate assistance, please send us a direct message on Hello Peter with your account details and a brief description of the issue, so we can help resolve it promptly.
Kind regards,
Mweb Team