Debiting the wrong account

Billing issue every time. On the 29th October 2025 I update my details and date and received confirmation. Today get an sms telling me I owe mweb. They have also charged me R200 extra for a missed debit yet my account was never debited since it has money it would’ve sent through. I’ve been on hold with them 4 the last hour. I started as call number 5 in line, I’m caller number 18. What’s this? So I’m being charged because mweb debit the wrong account and then no one is here to assist me. The chat function doesn’t work, i