Debiting money without providing router

I am extremely dissatisfied with the level of customer service received from MWEB. We app**** for an internet service several weeks ago and paid the required fee for a technician to install the router. Despite this, no installation has taken place to date.

Repeated follow-ups via email have gone unanswered, and we continue to receive automated SMS messages stating that installation will occur within 7–14 days, with no concrete progress.

Furthermore, additional charges have now been debited from my account, despite the fact that no router has been provided and the service has not been activated. It is unacceptable to bill a customer for internet usage when the necessary equipment has not been installed and the service is not operational.

I find this experience highly unprofessional and disappointing, and I would caution others against using this service based on our experience.