Debit Orders With No Service Or Hardware + Refusal To Cancel 3 Month Late Order

On October 7 I made an order for Mweb FTTH. After over a month of tracking the order, sending emails with no response and making phone calls with no resolution, I was finally able to get the ball rolling. However, even this was just false hope.

Repeatedly, the technicians never adhered to agreed upon appointment times. They would often just not arrive without any explanation or, would spontaneously decide to call (sometimes on weekends or when I was out of town) asking if I was available.

Eventually, when I noticed that nothing had been done after 3 months, I sent an email to Mweb, on January 26, indicating my intention to cancel my unfulfilled order. I received a call from an Mweb representative confirming the circumstances surrounding my cancellation and confirming that it would be processed.

Regardless, since that time they have nonetheless still insisted on deducting debit orders on my account, despite the fact that 1) I had received no Internet services or router, 2) I had long cancelled in advance and this was confirmed by them and 3) I have repeatedly called Mweb and sent them email queries.

At this point, it's worth repeating and emphasising that Mweb does not respond to emails, aside from an automated response with no follow up. Considering this level of customer service, I am glad to have dodged this bullet on time.

But I still demand the amounts which you have debited from my account. I wonder how long until this is rectified, given your track record.