Dear SNEAKY MWEB

Signed up with MWEB and not even two weeks in I am regretting my decision, now where on their signup or product page do they mention of SOFTCAPPING on an UNCAPPED product. Started receiving mail saying that I must watch my internet usage ***!

There is a link to their fair use policy that you receive after you have signed up for their products, but there is no mention of being SOFTCAPPED here NONE!!!; https://www.mweb.co.za/fibre/10mbps-uncapped-fibre/ftth-open-10mb-unc-std

After a week or so you will start receiving messages that you should watch your Fiber usage saying "Be Careful of your Data Usage" and the link to the fair use policy.

To make things worse is that you will never know what your SOFTCAP is until you get throttled down to 1280kbs, as a matter of fact, there is no link to the article explaining the SOFTCAP on their fibre page here; https://www.mweb.co.za/help/Fibre/FibreHome.aspx

If you want to read the article you have to google it specifically "MWEB fibre threshold" which will take you here; https://www.mweb.co.za/help/Fibre/ViewArticle/tabid/4425/Article/31448/Fibre-Speed-and-Performance-Uncapped-Usage-Thresholds.aspx

This is a practice that just blows my mind that in this day and age a Company such as MWEB will resort to this SNEAKY kind of business practices! Don't think that you can cancel as they will hold you to the installation fee, the only option left is to upgrade and pay more so that you can be SOFTCAPPED at 300GB instead of 175GB. Where everything is moving towards Netflix, DSTV now, Showmax, Steam, Xbox, Playstation this is very disappointing coming from MWEB. Rather go to Axxess pay a bit extra and don't get SOFTCAPPED.

Just really mweb???