De activated line without permission

I went to work on Monday morning and we had no internet. I phoned mweb and was told that my line was de activated. I don't know why or who authorized this to be done but it wasn't me. I logged a call and got a ticket number MWB***8. I was told that it was escalated and that within 48 hours the line would be re activated. Until now nothing. I have had numerous calls with them and everyone tells me a different story. Now I am being told that my line is active with metro fibre and not active with mweb. How is this possible ? This afternoon I was told that my ticket was closed. Nothing has been resolved and yet my ticket was closed. No sms nor any other communication. They have now placed an order for a line to be active which is going to take another 48 hours. I need my fibre working as it's a business. My phones run through it, printer and computer. I have been unable to run month end, do payments and am loosing business as our phones don't work. We cannot make or receive calls. I have tried to speak to a manager or supervisor but they say they cannot transfer me and have to ask them.to call me back. Until now nobody has called me back. I cannot carry on like this. Please help. Now nobody has