FL
Fern L
1 reviews | Active since Feb 2015
01 May 2015, 06:11
****************, debitted without my consent
I woke up this morning, to go wee, and get back into bed to sleep late, like people do on public holidays, I saw my phone light blinking, after checking my messages I am now wide awake and my blood is boiling. <br> I do NOT have an account with Mweb, I NEVER CONSENTED to a debit order, they have debited R799.00 from my account, I can't pay my bills because of this, I want my money. <br> I have never had a mweb account, I've never had a sigle account other than a bank account in my entire life. <br> Someone please help me.
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Mweb's replyOfficial
04 May 2015, 09:22Hello IndigoIndia,
Thank you for taking the time to bring this to our attention.
Our Customer care representative has since been in contact with you.
We could not retrieve an active account on our system and therefore require a copy of the bank statement.
We will continue to assist you until the query has been resolved.
Kind regards
MWEB Client Services
Thank you for taking the time to bring this to our attention.
Our Customer care representative has since been in contact with you.
We could not retrieve an active account on our system and therefore require a copy of the bank statement.
We will continue to assist you until the query has been resolved.
Kind regards
MWEB Client Services
Best regards,
Mweb's reply04 May 2015, 09:22
Official
Hello IndigoIndia,
Thank you for taking the time to bring this to our attention.
Our Customer care representative has since been in contact with you.
We could not retrieve an active account on our system and therefore require a copy of the bank statement.
We will continue to assist you until the query has been resolved.
Kind regards
MWEB Client Services
Thank you for taking the time to bring this to our attention.
Our Customer care representative has since been in contact with you.
We could not retrieve an active account on our system and therefore require a copy of the bank statement.
We will continue to assist you until the query has been resolved.
Kind regards
MWEB Client Services
Best regards,