**************** and failed service delivery

I would never have thought that I would be writing on Hello Peter expressing my disappointment but hell here goes. It's quite a joke. I signed up in February and had not had service for about 2 months. Several calls to fix it and nothing. Then Mweb decides they want to force me to pay for a service that I never received, anyway that gets sorted and closed. Then I receive a call from an agent in June who offered me an LTE service and I thought ok, no way can Mweb mess this up and guess what, they did. The router only got to me a month a half later. Then the router gets canceled and guess what I had to then wait for a new router because the service is attached to the router. Then no1 tells me that I need to pay 5 days after the activation, which again I had to call to find out and was told they would debit on 1st August. The debit gets taken and everything's fine right. NOOOOOOOOO!!!!!! I receive a text saying the line is being canceled and I have to pay the full month and a cancelation fee. Get My invoice and I have to pay for next month as well even though my line is canceled and I have no access to this internet you charging for. Bare in mind that no1 called or texted me to say the debit had bounced. I call customer services and rafieka tells me, oh well mam you have to pay to reconnect. SHe never listened as I kept telling her the line got canceled. knowing mweb they will debit me the full amount which is 2 months of which I had service for 1 and half months and then full installment for September and a 1500 cancellation. SOrt this out. I never requested the line to be cancelled. Based on the fact that this is poor service delivery and total lack of process, I will take it further. CPA will be the next step.