1 reviews | Active since Sept 2010
Data dissapears (RAIN)
Hi
So to start off, i only received 44GB of my 25GB+25GB (50GB)! Saturday (09/12/2017) i updated a few apps and another 3.5GB xbox update and then all my data ran out and I had over 30GB still available before my updates. I then purchased a 10GB booster and that apparently ran out a few minutes later without me even being online! I also received a R370.06 invoice, why? My first month is supposed to be free or am i paying in advance? If so, why R370.06?
If this is how it's starting out then i'm not sure i still want this product.
Please look into this.
Good Day rhendricks,
Thank you for taking the time to raise your concerns.
Our customer care representative has tried calling you today, unfortunately could not reach you.
Please do provide us an alternate contact where we can reach you.
The debit order raised to your account, is for the January subscription. If you check the invoice sent to you, you will notice that the period being billed is for the 4th January to the 31st January 2018.
This is due to us billing you in advance.
The query pertaining to the usage, whereby the 10GB was used quickly. This can definitely occur, depending on the connection speed you are experiencing.
Considering you were running updates on more than one device, the said updates could still have been running; even though you were not physically using the devices.
We can only confirm, that the data was definitely used at your location; as the service is linked to the SIM.
Unfortunately, we are unable to provide you a report regarding the specific usage and what the data was used on.
Please do let us know should you require any further feedback or assistance.
Kind regards
MWEB Client Services
Best regards,
Good Day rhendricks,
Thank you for taking the time to raise your concerns.
Our customer care representative has tried calling you today, unfortunately could not reach you.
Please do provide us an alternate contact where we can reach you.
The debit order raised to your account, is for the January subscription. If you check the invoice sent to you, you will notice that the period being billed is for the 4th January to the 31st January 2018.
This is due to us billing you in advance.
The query pertaining to the usage, whereby the 10GB was used quickly. This can definitely occur, depending on the connection speed you are experiencing.
Considering you were running updates on more than one device, the said updates could still have been running; even though you were not physically using the devices.
We can only confirm, that the data was definitely used at your location; as the service is linked to the SIM.
Unfortunately, we are unable to provide you a report regarding the specific usage and what the data was used on.
Please do let us know should you require any further feedback or assistance.
Kind regards
MWEB Client Services
Best regards,