RB
Rudolf B
1 reviews | Active since May 2026
12 May 2026, 17:29
DAIL MWEB FOR THE WORST EVER EXPERIENCE.
The worst customer service I have ever experienced. Need to speak to their billing department but get stuck in their answering service. Phone the new customer registration department and get assistance immediately. Asked them to put me through and then end up on the same irritating answering service. Done this 4 times and received the same service. I have seen their previous remarks that they are constantly working on the matter, but they will have to do way better to convince me as new customers are assisted immediately.
Helpful (0)
Replies (5)0
Replies (5)
Mweb's replyOfficial
13 May 2026, 08:48Hi Rudolf,Being repeatedly redirected when trying to reach the billing department, while seeing new customer queries handled immediately, is understandably frustrating and can leave you feeling overlooked. After multiple attempts with the same outcome, it’s clear how disappointing this has been, and this is not the experience we want for our clients.If you’re open to it, please send us a direct message on Hello Peter with a brief description of the billing issue, and we’ll ensure it’s reviewed and followed up appropriately.Kind regards,
Mweb Team
Mweb Team
Best regards,
Mweb's reply13 May 2026, 08:48
Official
Hi Rudolf,Being repeatedly redirected when trying to reach the billing department, while seeing new customer queries handled immediately, is understandably frustrating and can leave you feeling overlooked. After multiple attempts with the same outcome, it’s clear how disappointing this has been, and this is not the experience we want for our clients.If you’re open to it, please send us a direct message on Hello Peter with a brief description of the billing issue, and we’ll ensure it’s reviewed and followed up appropriately.Kind regards,
Mweb Team
Mweb Team
Best regards,
RB
Rudolf B's updateReviewer Update
13 May 2026, 09:10Due to the issue need to be solved i waited for approximately an hour for my call to be answered. I was assisted by Tobeca Luwaca and we cancelled the account. You have my details and you are welcome to call me.
RB
Rudolf B's update13 May 2026, 09:10
Reviewer Update
Due to the issue need to be solved i waited for approximately an hour for my call to be answered. I was assisted by Tobeca Luwaca and we cancelled the account. You have my details and you are welcome to call me.
Mweb's replyOfficial
13 May 2026, 10:17Hi Rudolf,Thank you for taking the time to update us. Waiting on hold for an extended period before being assisted, even though the account was ultimately cancelled, is understandably frustrating and not how we want the process to feel. We’ve reviewed the account and can confirm that it is scheduled for cancellation following your interaction with Tobeca Luwaca. While it’s disappointing to see you leave under these circumstances, your feedback around the experience has been noted and will be shared with our Service Quality Team for review and improvement.
If there are any outstanding issues or if you require assistance with anything specific, please feel free to send us a private message on Hello Peter with a brief description of the issue, and we’ll be happy to assist further.
Kind regards,
Mweb Team
If there are any outstanding issues or if you require assistance with anything specific, please feel free to send us a private message on Hello Peter with a brief description of the issue, and we’ll be happy to assist further.
Kind regards,
Mweb Team
Best regards,
Mweb's reply13 May 2026, 10:17
Official
Hi Rudolf,Thank you for taking the time to update us. Waiting on hold for an extended period before being assisted, even though the account was ultimately cancelled, is understandably frustrating and not how we want the process to feel. We’ve reviewed the account and can confirm that it is scheduled for cancellation following your interaction with Tobeca Luwaca. While it’s disappointing to see you leave under these circumstances, your feedback around the experience has been noted and will be shared with our Service Quality Team for review and improvement.
If there are any outstanding issues or if you require assistance with anything specific, please feel free to send us a private message on Hello Peter with a brief description of the issue, and we’ll be happy to assist further.
Kind regards,
Mweb Team
If there are any outstanding issues or if you require assistance with anything specific, please feel free to send us a private message on Hello Peter with a brief description of the issue, and we’ll be happy to assist further.
Kind regards,
Mweb Team
Best regards,
RB
Rudolf B's updateReviewer Update
13 May 2026, 10:25Thank you. Actually yes. Please try yourself and get in contact with your company from a private point of view. To keep on with your empty sorries about getting the issue resolves will only be believed by pre-school kids. And I am not sarcastic. Rather tell the people that you are under staff or something which is closer to the truth. This will be the end of this communication with you. Thank you.
RB
Rudolf B's update13 May 2026, 10:25
Reviewer Update
Thank you. Actually yes. Please try yourself and get in contact with your company from a private point of view. To keep on with your empty sorries about getting the issue resolves will only be believed by pre-school kids. And I am not sarcastic. Rather tell the people that you are under staff or something which is closer to the truth. This will be the end of this communication with you. Thank you.
Mweb's replyOfficial
13 May 2026, 11:02Hi Rudolf,
Thank you for coming back to us and for being candid with your feedback. We’ve forwarded your additional comments to our Service Quality Team for review.
We appreciate you taking the time to share your perspective, as feedback like this helps us better understand where improvements are needed.
Kind regards,
Mweb Team
Thank you for coming back to us and for being candid with your feedback. We’ve forwarded your additional comments to our Service Quality Team for review.
We appreciate you taking the time to share your perspective, as feedback like this helps us better understand where improvements are needed.
Kind regards,
Mweb Team
Best regards,
Mweb's reply13 May 2026, 11:02
Official
Hi Rudolf,
Thank you for coming back to us and for being candid with your feedback. We’ve forwarded your additional comments to our Service Quality Team for review.
We appreciate you taking the time to share your perspective, as feedback like this helps us better understand where improvements are needed.
Kind regards,
Mweb Team
Thank you for coming back to us and for being candid with your feedback. We’ve forwarded your additional comments to our Service Quality Team for review.
We appreciate you taking the time to share your perspective, as feedback like this helps us better understand where improvements are needed.
Kind regards,
Mweb Team
Best regards,