1 reviews | Active since Jun 2024
Customers Don't Matter
I 've been in a queue with mweb call centre now for 2 hours and 3 minutes and still in queue.
the best part is when I started I was number 6 and after all that time I am only number 2.
Then the voice pops up and say use the live chat... What Live chat??? Its an A.I system telling you sorry for the long waiting time and thank you for your patience... Why call it a live chat service if there is no one on the other side.
How many operators do Mweb have 1???? Surely not...
It's time you take responsibility for your poor service...
This is not the only thing, more than a month ago I requested a move of address online, the system end request is easy enough and took no time, got a message after request a Mweb Agent will contact me after 3 weeks I had phone and find out what is happing as no one has called me back.
We can see how frustrating this has been, especially spending hours in a queue without being assisted and then not receiving the follow-up you were expecting on your move request. That level of effort on your side without progress is understandably upsetting.We have reached out directly to the team that manages all Vumatel activations, and they are actively working on your order. Your request has been highlighted for urgent attention, and the team will email you with a detailed update and the next steps as soon as they have confirmed progress.We also hear your concerns around the delays in our call centre and live chat channels. The experience you have described is not aligned with the level of accessibility and responsiveness we aim to provide, and this has been escalated internally for review.Thank you for your continued patience while we work to get this resolved and your service fully up and running.
Kind regards,
The Mweb Team
We can see how frustrating this has been, especially spending hours in a queue without being assisted and then not receiving the follow-up you were expecting on your move request. That level of effort on your side without progress is understandably upsetting.We have reached out directly to the team that manages all Vumatel activations, and they are actively working on your order. Your request has been highlighted for urgent attention, and the team will email you with a detailed update and the next steps as soon as they have confirmed progress.We also hear your concerns around the delays in our call centre and live chat channels. The experience you have described is not aligned with the level of accessibility and responsiveness we aim to provide, and this has been escalated internally for review.Thank you for your continued patience while we work to get this resolved and your service fully up and running.
Kind regards,
The Mweb Team