CT
Clinton T
1 reviews | Active since Jul 2015
29 Jul 2015, 00:35
Customer support is unacceptable.
It seems that Mweb don't care that they lose their 'loyal' customers. I have been in a tug of war with my complaint for two months now, which hasn't been fully resolved. Firstly it started with the ADSL being broken,not being able to work at acceptable speeds let alone browse the net(ADSL 4mbs uncap). Barely reaching the 0.3mbs/38kB \DOWNLOAD". As per their correspondence"
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Replies (1)
Mweb's replyOfficial
29 Jul 2015, 09:28Hello Clint85zn,
Thank you for bringing this to our attention, we really appreciate you taking the time to do so.
As per your discussion with our Customer service consultant, this matter has now been addressed.
We will arrange a call back for you with a specialist as agreed to look into this matter.
We will remain in touch with you until the line fault is resolved.
Kind regards
MWEB Client Services
Thank you for bringing this to our attention, we really appreciate you taking the time to do so.
As per your discussion with our Customer service consultant, this matter has now been addressed.
We will arrange a call back for you with a specialist as agreed to look into this matter.
We will remain in touch with you until the line fault is resolved.
Kind regards
MWEB Client Services
Best regards,
Mweb's reply29 Jul 2015, 09:28
Official
Hello Clint85zn,
Thank you for bringing this to our attention, we really appreciate you taking the time to do so.
As per your discussion with our Customer service consultant, this matter has now been addressed.
We will arrange a call back for you with a specialist as agreed to look into this matter.
We will remain in touch with you until the line fault is resolved.
Kind regards
MWEB Client Services
Thank you for bringing this to our attention, we really appreciate you taking the time to do so.
As per your discussion with our Customer service consultant, this matter has now been addressed.
We will arrange a call back for you with a specialist as agreed to look into this matter.
We will remain in touch with you until the line fault is resolved.
Kind regards
MWEB Client Services
Best regards,