Customer Service non existent!

Customer Service non existent! I have wasted R60's airtime today trying to advise MWEB that the Fibre installation is incomplete and that a call needs to be logged with Vodacom to get the back bone issue sorted. I either get transferred from one department to the other or plain simply my call just gets hung up on. Does not seem like anyone knows what's going on, I cannot even log an online query as it does not give me the option to select from the drop down menu as to what type of query I would like to log.

When they came and install the Fibre on 21-05-2021 I was advised that there will be someone at my house on 24-05-2021 to sort out the backbone issue. Still no one has been to my house to sort the issue so that the installation can be completed.

I am highly disappointed as a new customer. The Customer Service is horrific. I might as well pay the extra R49 per month and go with Vodacom directly.