Customer service nightmare

Waiting for internet since fibre installation on 25 Feb. No communication at all from Mweb and no way to get an agent assigned to our account. As a long-term Mweb customer, I am shocked at how their customer service has deteriorated. Like many large service providers, evidently allowing staff to work from home has caused complete chaos. We will be cancelling our account with Mweb to move to an ISP that has a human available by email and phone who we can follow up with.