Customer service is non existent

Your customer service is pathetic. I haven't heard anything back for over a month regarding my line. I contacted various times but your system is so bad that it ends the call and doesn't allow for a call back. Then I got a hold of them yesterday by creating a completely new order as there was no other choice, where Mweb tried to charge me a "migration" fee for fibre of over a R1700 which is complete nonsense as the line has never been with any service provider. Spoke to the manager, also threw in my face that I wouldn't even be able to get your recent deal because I did a query before it. And guess what! They said they will call me back yesterday and no one did. Clearly Mweb does not care about current and future clients. The website is bad and they don't allow clients to get a hold of your customer service department. Thanks Mweb for wasting my time.