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Chantal C
1 reviews | Active since May 2022
05 Feb 2026, 13:10
Customer service is extremely poor!
I have been on hold for 25min, I started by 19 in queue, Im have been number 15 for past 5 min. Waiting to speak to a representative. I am on live chat as well and to response in this time either. Our company's Website domain and about 14 different services with Mweb. This is very bad service for a client who always pays on time. Fluidco Hydraulic Systems.
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Replies (4)CC
Chantal C's updateReviewer Update
05 Feb 2026, 13:19I am now number 12, I have been on hold for 35min.
Does Mweb have any staff? Does anyone actually work there or is it just the AI on live chat telling me to be patient?
I am now nr 11 after holding for 36min.....
Does Mweb have any staff? Does anyone actually work there or is it just the AI on live chat telling me to be patient?
I am now nr 11 after holding for 36min.....
CC
Chantal C's update05 Feb 2026, 13:19
Reviewer Update
I am now number 12, I have been on hold for 35min.
Does Mweb have any staff? Does anyone actually work there or is it just the AI on live chat telling me to be patient?
I am now nr 11 after holding for 36min.....
Does Mweb have any staff? Does anyone actually work there or is it just the AI on live chat telling me to be patient?
I am now nr 11 after holding for 36min.....
CC
Chantal C's updateReviewer Update
05 Feb 2026, 13:25Actually our company and owner have 22+ plus services with Mweb as I have both invoices in front of me. I am now nr 9 in line, been on hold for 42min. I honestly think they should stop focusing on new sales if they cant look after the ones they have!!!!!
CC
Chantal C's update05 Feb 2026, 13:25
Reviewer Update
Actually our company and owner have 22+ plus services with Mweb as I have both invoices in front of me. I am now nr 9 in line, been on hold for 42min. I honestly think they should stop focusing on new sales if they cant look after the ones they have!!!!!
CC
Chantal C's updateReviewer Update
05 Feb 2026, 13:44Im currently number 6 in line, they still sorry for the wait, "could take upto 20min to answer" they say. Im still on live chat and all I get it be patient, been on hold for 61min. I think my minutes is going to run out before the call in answered.
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Chantal C's update05 Feb 2026, 13:44
Reviewer Update
Im currently number 6 in line, they still sorry for the wait, "could take upto 20min to answer" they say. Im still on live chat and all I get it be patient, been on hold for 61min. I think my minutes is going to run out before the call in answered.
CC
Chantal C's updateReviewer Update
16 Feb 2026, 09:29It is now over 2 weeks since I ask Mweb via email to whitelist our Courier Company's email and whatsapp link on emails, no reply (except for migrations emails saying they cannot help). I have emailed thier complaints department, with no reply. Sickening.
CC
Chantal C's update16 Feb 2026, 09:29
Reviewer Update
It is now over 2 weeks since I ask Mweb via email to whitelist our Courier Company's email and whatsapp link on emails, no reply (except for migrations emails saying they cannot help). I have emailed thier complaints department, with no reply. Sickening.