mK
motsei K
1 reviews | Active since Jan 2014
09 Apr 2026, 21:03
Customer service is a disaster
Mweb customer service is a disaster. I have been on a call since 5pm till 8:12pm waiting for assitance. At 8:12pm someone dropped my call, I called back only to find out they closed and I was referred to the app which is very useless. I am definitely going to look for another service provider that will value my business.I have been a loyal customer for over 10 years and this is really the service I am getting.
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Mweb's replyOfficial
10 Apr 2026, 10:23Hello Motsei. Thank you for your long-standing loyalty over the past 10 years. We truly value that. We’re really sorry to hear about the experience you had after being on hold for such an extended period, only for the call to drop right at the end of the day. We completely understand how frustrating and disappointing that must have been, especially when you were actively trying to get help.This is not the level of service we aim to deliver, and we’d like to step in and make this right for you. Please send us a private message with your query and confirm your registered email address, so we can securely access your account and take ownership of the matter.Once received, we will prioritise your case and ensure a dedicated team follows up with you directly to resolve the issue and provide clear support without further delays or repeated call attempts.We appreciate you bringing this to our attention and hope to restore your confidence in our service.Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply10 Apr 2026, 10:23
Official
Hello Motsei. Thank you for your long-standing loyalty over the past 10 years. We truly value that. We’re really sorry to hear about the experience you had after being on hold for such an extended period, only for the call to drop right at the end of the day. We completely understand how frustrating and disappointing that must have been, especially when you were actively trying to get help.This is not the level of service we aim to deliver, and we’d like to step in and make this right for you. Please send us a private message with your query and confirm your registered email address, so we can securely access your account and take ownership of the matter.Once received, we will prioritise your case and ensure a dedicated team follows up with you directly to resolve the issue and provide clear support without further delays or repeated call attempts.We appreciate you bringing this to our attention and hope to restore your confidence in our service.Kind regards,
The Mweb Team
The Mweb Team