ZN
Zandile N
1 reviews | Active since Nov 2018
01 Jun 2026, 18:33
Customer service is ...
Customer service is extremely poor only the agents are trying, it feels like your system is failing them, I had to hold for 15 minutes before getting assistance I even went as far as checking the reviews on hello Peter
Helpful (0)
Replies (1)0
Replies (1)
Mweb's replyOfficial
02 Jun 2026, 08:46Hi Zandile, We can understand your frustration. Waiting 15 minutes for assistance is not the experience you'd expect, and it's clear this led you to question the level of service you're receiving. We'd like to look into your experience and better understand the issue you're facing. Please send us a direct message with your query details and account information, and we'll ensure the relevant team reviews the matter and assists further. Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply02 Jun 2026, 08:46
Official
Hi Zandile, We can understand your frustration. Waiting 15 minutes for assistance is not the experience you'd expect, and it's clear this led you to question the level of service you're receiving. We'd like to look into your experience and better understand the issue you're facing. Please send us a direct message with your query details and account information, and we'll ensure the relevant team reviews the matter and assists further. Kind regards,
The Mweb Team
The Mweb Team