CB
Cameron B
1 reviews | Active since Aug 2019
03 Jun 2026, 13:21
Customer service experience decline
I am sad to leave this review after being with Mweb for the past 10years+... The acclaimed award winning customer service has gone down the drain. Chatting with live agents are pathetic, how does agents just stop responding on chats and leave customers waiting. If this is the service going forward, would refer change ISP for all accounts.
Helpful (0)
Replies (5)0
Replies (5)
Mweb's replyOfficial
03 Jun 2026, 13:33Hi Cameron,
We understand how upsetting and frustrating this experience must have been, especially when you’ve already made the effort to contact support multiple times without getting the assistance you expected. Being unable to reach help when you need it most can feel very discouraging. It’s also important to acknowledge that the interaction you described and the difficulty in getting through to support does not reflect the level of service we aim to provide to our customers. We truly appreciate you bringing this to our attention and would like the opportunity to assist further. Please send us a direct message on Hello Peter with a brief description of what you need help with, and our team will step in to ensure your query is reviewed and addressed properly.
Kind regards,
Mweb Team
We understand how upsetting and frustrating this experience must have been, especially when you’ve already made the effort to contact support multiple times without getting the assistance you expected. Being unable to reach help when you need it most can feel very discouraging. It’s also important to acknowledge that the interaction you described and the difficulty in getting through to support does not reflect the level of service we aim to provide to our customers. We truly appreciate you bringing this to our attention and would like the opportunity to assist further. Please send us a direct message on Hello Peter with a brief description of what you need help with, and our team will step in to ensure your query is reviewed and addressed properly.
Kind regards,
Mweb Team
Best regards,
Mweb's reply03 Jun 2026, 13:33
Official
Hi Cameron,
We understand how upsetting and frustrating this experience must have been, especially when you’ve already made the effort to contact support multiple times without getting the assistance you expected. Being unable to reach help when you need it most can feel very discouraging. It’s also important to acknowledge that the interaction you described and the difficulty in getting through to support does not reflect the level of service we aim to provide to our customers. We truly appreciate you bringing this to our attention and would like the opportunity to assist further. Please send us a direct message on Hello Peter with a brief description of what you need help with, and our team will step in to ensure your query is reviewed and addressed properly.
Kind regards,
Mweb Team
We understand how upsetting and frustrating this experience must have been, especially when you’ve already made the effort to contact support multiple times without getting the assistance you expected. Being unable to reach help when you need it most can feel very discouraging. It’s also important to acknowledge that the interaction you described and the difficulty in getting through to support does not reflect the level of service we aim to provide to our customers. We truly appreciate you bringing this to our attention and would like the opportunity to assist further. Please send us a direct message on Hello Peter with a brief description of what you need help with, and our team will step in to ensure your query is reviewed and addressed properly.
Kind regards,
Mweb Team
Best regards,
CB
Cameron B's updateReviewer Update
03 Jun 2026, 17:43Hi Mweb team, I have been trying for the past wee to get in contact with your support to cancel the service active on account ***8. No longer present at that property that the service is active on
CB
Cameron B's update03 Jun 2026, 17:43
Reviewer Update
Hi Mweb team, I have been trying for the past wee to get in contact with your support to cancel the service active on account ***8. No longer present at that property that the service is active on
Mweb's replyOfficial
04 Jun 2026, 09:31Hi Cameron, We understand the urgency of getting this resolved, especially as you're no longer residing at the property where the service is active. We can confirm that we have requested our Retentions team to assist with the cancellation of the service. They will review the request and contact you regarding the next steps in the cancellation process. Kind regards,
The Mweb Team
The Mweb Team
Best regards,
Mweb's reply04 Jun 2026, 09:31
Official
Hi Cameron, We understand the urgency of getting this resolved, especially as you're no longer residing at the property where the service is active. We can confirm that we have requested our Retentions team to assist with the cancellation of the service. They will review the request and contact you regarding the next steps in the cancellation process. Kind regards,
The Mweb Team
The Mweb Team
Best regards,
CB
Cameron B's updateReviewer Update
19 Jun 2026, 09:53Hi Mweb,
Sadly it's been over two weeks now and still no resolve/contact from your team has been made. It is sad to not that after being a loyal customer for 10years+, one has to publicly shame the company to get your team to communicate.
Sadly it's been over two weeks now and still no resolve/contact from your team has been made. It is sad to not that after being a loyal customer for 10years+, one has to publicly shame the company to get your team to communicate.
CB
Cameron B's update19 Jun 2026, 09:53
Reviewer Update
Hi Mweb,
Sadly it's been over two weeks now and still no resolve/contact from your team has been made. It is sad to not that after being a loyal customer for 10years+, one has to publicly shame the company to get your team to communicate.
Sadly it's been over two weeks now and still no resolve/contact from your team has been made. It is sad to not that after being a loyal customer for 10years+, one has to publicly shame the company to get your team to communicate.
Mweb's replyOfficial
19 Jun 2026, 10:31Hi Cameron,We can understand your frustration, especially after being a loyal customer for over 10 years and still not receiving the follow-up you were expecting within the promised timeframe. That lack of communication is not the experience we aim to deliver.We’ve checked your case and can confirm the cancellation request is still with the Cancellations team, and we’ve now followed up directly with them to urgently progress the matter and ensure you’re contacted without further delay.You shouldn’t have to rely on public escalation to get a response, and we’ve flagged this internally so it receives the attention it should have had earlier. As soon as we receive confirmation from the team, they will be in touch with you regarding the next steps in the cancellation process.Kind regards,
The Mweb Team
The Mweb Team
Best regards,
Mweb's reply19 Jun 2026, 10:31
Official
Hi Cameron,We can understand your frustration, especially after being a loyal customer for over 10 years and still not receiving the follow-up you were expecting within the promised timeframe. That lack of communication is not the experience we aim to deliver.We’ve checked your case and can confirm the cancellation request is still with the Cancellations team, and we’ve now followed up directly with them to urgently progress the matter and ensure you’re contacted without further delay.You shouldn’t have to rely on public escalation to get a response, and we’ve flagged this internally so it receives the attention it should have had earlier. As soon as we receive confirmation from the team, they will be in touch with you regarding the next steps in the cancellation process.Kind regards,
The Mweb Team
The Mweb Team
Best regards,