F
Fiekie
1 reviews | Active since May 2026
20 May 2026, 17:01
Customer service cha...
Customer service chats are mostly bad aprt from 3 agents I encountered
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Replies (1)
Mweb's replyOfficial
20 May 2026, 17:05Hi Fiekie,
Thanks for sharing your feedback, we’re sorry to hear your experience on chat hasn’t been consistent, even though a few agents were able to assist you well. That variation shouldn’t be happening, and we understand how frustrating it is when you’re trying to get help and the experience depends on who you reach.We do appreciate you highlighting the positive interactions as well, and your feedback will help us focus on improving consistency across the support team at Mweb so that every interaction meets the same standard.Kind regards,
The Mweb Team
Thanks for sharing your feedback, we’re sorry to hear your experience on chat hasn’t been consistent, even though a few agents were able to assist you well. That variation shouldn’t be happening, and we understand how frustrating it is when you’re trying to get help and the experience depends on who you reach.We do appreciate you highlighting the positive interactions as well, and your feedback will help us focus on improving consistency across the support team at Mweb so that every interaction meets the same standard.Kind regards,
The Mweb Team
Best regards,
Mweb's reply20 May 2026, 17:05
Official
Hi Fiekie,
Thanks for sharing your feedback, we’re sorry to hear your experience on chat hasn’t been consistent, even though a few agents were able to assist you well. That variation shouldn’t be happening, and we understand how frustrating it is when you’re trying to get help and the experience depends on who you reach.We do appreciate you highlighting the positive interactions as well, and your feedback will help us focus on improving consistency across the support team at Mweb so that every interaction meets the same standard.Kind regards,
The Mweb Team
Thanks for sharing your feedback, we’re sorry to hear your experience on chat hasn’t been consistent, even though a few agents were able to assist you well. That variation shouldn’t be happening, and we understand how frustrating it is when you’re trying to get help and the experience depends on who you reach.We do appreciate you highlighting the positive interactions as well, and your feedback will help us focus on improving consistency across the support team at Mweb so that every interaction meets the same standard.Kind regards,
The Mweb Team
Best regards,