CUSTOMER SERVICE

It is very frustrating to see someone wait 40 to 50 minutes so that they can be assisted by Mweb, and when they actually get through a human , that person, puts them on hold or transfers them to another person as they cannot assist.. My husband has a problem with his emails. And when he eventually enquires, all of a sudden 2000 to 3000 previous emails get loaded onto phone and computer. NOT A VERY NICE COMPANY to have a query with. What has happened to MWEB - WHY IS THEIR SERVICE SO BAD.