Customer help - big problem

You have to buy R300 worth of airtime to get to where you need to be. OTP updates are not done, therefor not getting to the correct department. Paying so much for services that can not be showed, always a story. I have been a customer of MWEB for years now, and never had a problem like now. No answers can ever be given, and if it is, it never can be shown or evidence provided. Tired of going from 1 person to the other over and over, probably 5 people before help is given and then nothing happens after that. I need service for the amount I pay, which is a mission to get