Credit for days of no coverage

We had a downtime connection in Soshanguve since the 28/08/2023 to date. I have called technical support on the 29/08/23 in the morning the lady I spoke to about credit for downtime connection that lost for the days without connection, she referred me to billing department and when I call them they put me on hold for several minutes without assistance. My deal mweb is on a monthly basis, I pay for the whole month but when connection is offline due to their technical issues, it is a mission to get a credit. What a disappointing service from a reputable company.