1 reviews | Active since Jul 2009
Credit Enquiry on Transunion and unable to deliver service
I app**** with Mweb for fibre - on their system they say FTTH is available in Stellenbosch. I submit my application. Next day I get a call to say they cant help me as there is no FTTH service in Stellenbosch.
Today I check my credit report and notice an enquiry footprint by MWEB. So, 1. How do you do a credit check for service you DONT have? 2. Why does your system says you have the service when its NOT true?
I demand that MWEB remove the enquiry from my profile because you cant sell something you don't have - its false advertising and breach of my personal records as there was NO need to enquire on my profile if you don't have the service to offer me.
I will report Mweb to ICASA, IPSA, DMMA, CPA and who ever will listen. THIS IS UNACCEPTABLE BUSINESS PRACTICE.
I will dispute this with Transunion as well.
Good Day jg2112,
Thank you for taking the time to raise your concerns.
Our customer care representative has tried calling you, unfortunately could not reach you.
Please note that there is Fibre in Stellenbosch, however this does not mean that there are no areas which are not covered.
If you search using your street address, you will note that it is not listed on the coverage map.
The credit check is an automated process, when we receive online sign ups for promotional packages.
The online process also requires that you agree that the credit check be done, before it is submitted to TransUnion.
Unfortunately we cannot request removal of the credit check processed.
Please do let us know should you require any further feedback or assistance.
Kind regards
MWEB Client Services
Good Day jg2112,
Thank you for taking the time to raise your concerns.
Our customer care representative has tried calling you, unfortunately could not reach you.
Please note that there is Fibre in Stellenbosch, however this does not mean that there are no areas which are not covered.
If you search using your street address, you will note that it is not listed on the coverage map.
The credit check is an automated process, when we receive online sign ups for promotional packages.
The online process also requires that you agree that the credit check be done, before it is submitted to TransUnion.
Unfortunately we cannot request removal of the credit check processed.
Please do let us know should you require any further feedback or assistance.
Kind regards
MWEB Client Services