Copy of E-mail to Mweb_********** billing onmyacc

Dear M-Web Billing & Accounts & M-Web management, <br> <br> Today at 3.57pm I received a phone call from a so called 'M-Web Specialist', to apparently address my concerns & claims as listed in my e-mail here below. I do not recall his name, however the number he called, from was ***. As far as I'm concerned this individual is seemingly only a specialist in 'credit control' and displayed a total lack of empathy & coldness. At no time in my conversation with this 'M-Web's Specialist' did he show any understanding or care that my account had been hacked/abused by unknown parties, without my knowledge or authority. From the outset his demeanor was cooI (in fact cold) in pointing to the fact that I alone am responsible for the ********** VAS usage/charges to my account & that it is my responsibility alone to sort it out! <br> <br> The core of the issue is \control\" - that is control of who can and can't allow unauthorised usage of a sim card. I don't have that capability, however the service providers and networks do have the capability to refute and reverse the charge if the so called VAS vendor fails to prove bona fide authorization of a purchase. <br> (Rest of e-mail can't fit due to limit) "