1 reviews | Active since Aug 2009
Contract states FREE LTE-A router to value R2349
After insisting that MWeb clarify certain aspects, the router & sim was delivered. The contract specifically states a router to the value of R2349 and per their promotion advertised this was the Huawei B618, however they delivered a Huawei B315. The problem arises if and when there is a problem, example lightning, it is a guarantee that MWeb will hold me to the R2349 router. Furthermore, I have checked out my profile and there is no mention of the router details. Possibly the B618 was out of stock but then they should have changed the contracts.
Good Day linda123,
Thank you for taking the time to raise your concerns.
Our customer care representative has since been in contact with you.
The B315 router was inserted into your package, due to the stock shortage for the B618.
We have sent you confirmation of the router costing via email, as the price for the routers differ.
Please do let us know should you require any further feedback or assistance from us.
Kind regards
MWEB client Services
Good Day linda123,
Thank you for taking the time to raise your concerns.
Our customer care representative has since been in contact with you.
The B315 router was inserted into your package, due to the stock shortage for the B618.
We have sent you confirmation of the router costing via email, as the price for the routers differ.
Please do let us know should you require any further feedback or assistance from us.
Kind regards
MWEB client Services