Contract Cancellation

I have logged countless queries with Mweb since November 2015, relating to my request to cancel a service within the 5 day \cooling off period\" provided for in the contract.<br> It is my contention that I was sold this service/ product erroneously as I discovered it did not fully serve the purpose for which I indicated to the sales consultant I was buying it. I have indicated to the customer care consultants that I am still in need of a product which would better serve my request and am willing to purchase this from Mweb.<br> To my surprise, my sim card/ connection was cancelled by MWEB in December 2015 relating to the same issue and the company has proceeded to debit my account since then with varying amounts (different to the amounts agreed to on the contract - monthly subscription) rather than engage my query as a customer.<br> <br> Below are some of the reference numbers for queries I have logged relating to this issue which have gone unanswered