Contract cancellation.

I downgraded my service which is still withing the 24 months contract ending in April 2022. I downgraded from 120 GB to 90 GB in September 2021. My Mweb customer dashboard shows that I renewed my contract in 2021 and that is not true as I opted for month to month when I downgraded. I opened a ticked on their customer website, ref number MWB***0. They respond only once if many days and I am not able to wait. I need to be rest assured that next month I can terminate my service since @telkom is not working anymore in my area.