Continual pathetic line speeds

Dear Mweb, not to be funny or anything, but I am paying almost R900 a month now for my 100MB line, but I cannot remember the last time my line speed got even close to that.

I find it funny how we are expected to continually pay for an expected line speed and never get it, but then we are told if we do not pay my line will be suspended. I have, previously, submitted my speed test results via the app, however, I always get told some funny story. Why even bother?

If I am paying R900 for a 100 MB line, surely I must be getting this line. My internet speed over the last 3 months have been between 65 MB at the most, with majority of my speeds being between 0.53 MB (yes that's right) and 5 MB at a time. Sometimes by mobile cant even browse. Mweb, I feel that you are in breach of contract. I should be getting what I am paying for, not so? I even got a new router, which failed to solve your problem. Now I know you might blame my Fibre provider, but that should not be my problem as you are my ISP and I am paying you.

I am outstanding now with a month's payment, not to be funny, but I think you OWE ME for paying and not getting the services which I paid a lot of money for. R900 is not a joke. Please fix my speed problem and give me a call to discuss how you can compensate me for months of pathetic line speed, which by the way has a direct impact on us working from home.