1 reviews | Active since Feb 2017
Continous Poor Service and Reactive Support
<p>I have been struggling with my Mweb ADSL connection since the first month it was installed. The Line speed which I am billed for and subscribed to, is something that I rarely ever receive as often, my line is slow, unresponsive, or offline. I have reported these issues to Mweb for a few months now, and the issues persist. Furthermore, they continue to bill me for a 4mb line which they cannot provide in terms of speed and connectivity. I currently have 2 call references as my internet continues to be unavailable or slow, and my next step is to report this to the Ombudsman as Mweb have only credited my account on one occasion for lack of service, and even this had to be reported 3 times over as they failed to pass the credit in the month specified.</p>
Good Day Summers9909,
Thank you for taking the time to raise your concerns.
Our customer team has tried to make contact with you via your Cell, unfortunately we could not reach you.
Please note that the fault was logged on the 17th and is still open with Telkom, therefore no credit has been process for the line portion of the account.
This can only be requested once Telkom has addressed the line fault.
Telkom has an up to 10 working day turnaround time for line fault and we are following up with them regarding the fault.
Please bear with us during this time.
Kind regards
MWEB Client Services
Best regards,
Good Day Summers9909,
Thank you for taking the time to raise your concerns.
Our customer team has tried to make contact with you via your Cell, unfortunately we could not reach you.
Please note that the fault was logged on the 17th and is still open with Telkom, therefore no credit has been process for the line portion of the account.
This can only be requested once Telkom has addressed the line fault.
Telkom has an up to 10 working day turnaround time for line fault and we are following up with them regarding the fault.
Please bear with us during this time.
Kind regards
MWEB Client Services
Best regards,
Good Day
Take note this issue has been reported more than 10 times in the past 4 months. How can you provide a service like this, when the service is always unstable, and never reaches the 4mb which I subscribed to?
All that happens is this issue moves from pillar to post and back again, as the blame is shifted to Telkom. I did not subscribe with Telkom, I subscribed with Mweb.
Please call me now!!!
Good Day
Take note this issue has been reported more than 10 times in the past 4 months. How can you provide a service like this, when the service is always unstable, and never reaches the 4mb which I subscribed to?
All that happens is this issue moves from pillar to post and back again, as the blame is shifted to Telkom. I did not subscribe with Telkom, I subscribed with Mweb.
Please call me now!!!
Good day Summers9909,
Thank you for taking the time to provide us your feedback.
Our customer care representative has since been in contact with you.
We will do our utmost to try and have the fault resolved.
Further feedback will be provided to you, as per our discussion.
Kind regards
MWEB Client Services
Best regards,
Good day Summers9909,
Thank you for taking the time to provide us your feedback.
Our customer care representative has since been in contact with you.
We will do our utmost to try and have the fault resolved.
Further feedback will be provided to you, as per our discussion.
Kind regards
MWEB Client Services
Best regards,