CS
Chantal S
1 reviews | Active since Jul 2018
12 Mar 2026, 10:45
Contacting MWEB is NOT possible. Loyal customer thinking of moving.
We have been having issues with our mailboxes that only Mweb can fix. I have spent over the last 2 days ( over 12 hours) waiting on hold for support to answer my call. I've slao been on hold for the chat for about 4 hours yesterday. Currently I'm 2 hrs on the phone and have been person number 2 for an hour!! Chat has been going 2 hours no new comment since hold for operator at 08h30. This is ridiculous! How can I run a business with SEVERAL email addresses down. It has been 3 days now. There isn't even an email address where we can send queries to. Been with MWEB for over 20 years, but this is not what one would expect from MWEB.
Helpful (0)
Replies (4)0
Replies (4)
Mweb's replyOfficial
12 Mar 2026, 11:08Good morning, Chantal. We completely understand how stressful and exhausting it must be to have multiple email addresses down, especially when you rely on them to run your business. Spending hours on hold, both on the phone and chat, without getting the assistance you need can be incredibly frustrating and disruptive. We can appreciate how this situation would impact your day-to-day operations and cause real concern, particularly after being a loyal client for over 20 years. To help us address this matter effectively, please send a direct message on Hello Peter with your MWEB account details and any specifics about the mailbox issues you’re experiencing. This will allow our team to thoroughly review your account and provide the necessary support to get your email services restored. We truly value your patience and the effort you’ve taken to report this, and we’ll do our best to get this resolved as efficiently as possible.
Kind regards, Mweb Team
Kind regards, Mweb Team
Mweb's reply12 Mar 2026, 11:08
Official
Good morning, Chantal. We completely understand how stressful and exhausting it must be to have multiple email addresses down, especially when you rely on them to run your business. Spending hours on hold, both on the phone and chat, without getting the assistance you need can be incredibly frustrating and disruptive. We can appreciate how this situation would impact your day-to-day operations and cause real concern, particularly after being a loyal client for over 20 years. To help us address this matter effectively, please send a direct message on Hello Peter with your MWEB account details and any specifics about the mailbox issues you’re experiencing. This will allow our team to thoroughly review your account and provide the necessary support to get your email services restored. We truly value your patience and the effort you’ve taken to report this, and we’ll do our best to get this resolved as efficiently as possible.
Kind regards, Mweb Team
Kind regards, Mweb Team
Mweb's replyOfficial
12 Mar 2026, 11:58Good afternoon Chantal,Thank you for your private message. To assist, we have escalated all of the details you shared directly to our Mail engineers. They are reviewing your profile and associated services and will advise on the next steps. We will update you as soon as we receive their feedback.
Kind regards,
Mweb Team
Kind regards,
Mweb Team
Mweb's reply12 Mar 2026, 11:58
Official
Good afternoon Chantal,Thank you for your private message. To assist, we have escalated all of the details you shared directly to our Mail engineers. They are reviewing your profile and associated services and will advise on the next steps. We will update you as soon as we receive their feedback.
Kind regards,
Mweb Team
Kind regards,
Mweb Team
Mweb's replyOfficial
12 Mar 2026, 13:35 Good afternoon, Chantal.
Thank you for your patience while we reviewed the issues with your email accounts. Here’s the update from our Mail engineers:
Kind regards,
Mweb Team
Thank you for your patience while we reviewed the issues with your email accounts. Here’s the update from our Mail engineers:
- Outbound email is working for your main account.
- The following accounts are showing “Sender Blocked” errors:
- These accounts were likely detected as compromised. Please change the passwords for these accounts and let us know once done so the team can unblock them.
- For incoming email issues with the following accounts:
- The engineers were not able to see any logs. To investigate further, we’ll need very specific details, such as the date and error screenshots, so we can trace the problem efficiently.
Kind regards,
Mweb Team
Mweb's reply12 Mar 2026, 13:35
Official
Good afternoon, Chantal.
Thank you for your patience while we reviewed the issues with your email accounts. Here’s the update from our Mail engineers:
Kind regards,
Mweb Team
Thank you for your patience while we reviewed the issues with your email accounts. Here’s the update from our Mail engineers:
- Outbound email is working for your main account.
- The following accounts are showing “Sender Blocked” errors:
- These accounts were likely detected as compromised. Please change the passwords for these accounts and let us know once done so the team can unblock them.
- For incoming email issues with the following accounts:
- The engineers were not able to see any logs. To investigate further, we’ll need very specific details, such as the date and error screenshots, so we can trace the problem efficiently.
Kind regards,
Mweb Team
Mweb's replyOfficial
12 Mar 2026, 14:20Thank you for your reply. The teams have been updated directly.
Kind regards,
Mweb Team
Kind regards,
Mweb Team
Mweb's reply12 Mar 2026, 14:20
Official
Thank you for your reply. The teams have been updated directly.
Kind regards,
Mweb Team
Kind regards,
Mweb Team