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Yasmeen Y
1 reviews | Active since Sept 2026
09 Sept 2026, 08:17
Consultants are not doing their job properly!Gave me wrong reference to make payment,now my wifi are off,n my son do home schooling n busy with prelim exams
Consultants are not doing their job properly!Gave me wrong reference to make payment,now my wifi are off,n my son do home schooling n busy with prelim exams.The child will not be able to write his exam n Sacai will fail him!Now the consultant of today say l gave wrong reference!
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Replies (1)
Mweb's replyOfficial
09 Sept 2026, 09:33Hi Yasmeen,
We understand how upsetting and stressful this situation must be, especially when you re**** on the information provided to make your payment and your service was subsequently disconnected. We can also appreciate the added concern of ensuring your son has access to the internet for his home schooling and prelim exams. This is certainly not the experience or support we aim to provide.
We understand how upsetting and stressful this situation must be, especially when you re**** on the information provided to make your payment and your service was subsequently disconnected. We can also appreciate the added concern of ensuring your son has access to the internet for his home schooling and prelim exams. This is certainly not the experience or support we aim to provide.
We see that you have since been in contact with our agents, who have escalated the query for further investigation. The team is actively working to ensure that the payment is correctly allocated and remains committed to seeing the matter through until it has been resolved.
Your feedback regarding this experience is important to us and will be shared with our Service Quality Team for review and improvement.
Should you require any further assistance, please feel free to reach out to us here on Hello Peter, and we will gladly assist.
Kind regards,
Mweb Team
Mweb Team
Mweb's reply09 Sept 2026, 09:33
Official
Hi Yasmeen,
We understand how upsetting and stressful this situation must be, especially when you re**** on the information provided to make your payment and your service was subsequently disconnected. We can also appreciate the added concern of ensuring your son has access to the internet for his home schooling and prelim exams. This is certainly not the experience or support we aim to provide.
We understand how upsetting and stressful this situation must be, especially when you re**** on the information provided to make your payment and your service was subsequently disconnected. We can also appreciate the added concern of ensuring your son has access to the internet for his home schooling and prelim exams. This is certainly not the experience or support we aim to provide.
We see that you have since been in contact with our agents, who have escalated the query for further investigation. The team is actively working to ensure that the payment is correctly allocated and remains committed to seeing the matter through until it has been resolved.
Your feedback regarding this experience is important to us and will be shared with our Service Quality Team for review and improvement.
Should you require any further assistance, please feel free to reach out to us here on Hello Peter, and we will gladly assist.
Kind regards,
Mweb Team
Mweb Team