GF
Gerhard F

1 reviews | Active since Mar 2015

07 Oct 2015, 15:11

Constant unsolicited telesales calls

Hi<br> <br> I have been phoned numerous times in the last two months from Pingd or Mweb on my landline AND cellphone to sell me mweb internet.They phone me,ask me to CONFIRM my name and CONFIRM my current internet package with another ISP.And then they want to sell me mweb internet.Where did my info come from?<br> <br> As the above is an approach for the purpose of direct marketing which relies<br> upon personal information which I did not provide to you, your message <br> constitutes an unsolicited communication in terms of section 45 of the <br> Electronic Communications and Transactions Act (Act 25 of 2002)(ECTA), as <br> read with section 11 of the Consumer Protection Act (Act 68 of 2008)(CPA) or <br> alternatively, as the case may be, Section 69 of the Protection of Personal <br> Information Act (Act 4 of 2013)(POPIA)<br> <br> In terms of the acts listed above, this message serves as a notification that <br> I do not wish to receive any further communications from you or your agents. <br> Kindly confirm that you will discontinue all future communication in this <br> regard<br> <br> I have asked this countless times but still I get phonecalls constantly even after 7pm at night

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Replies (1)
Mweb
Mweb's reply08 Oct 2015, 12:08
Official
Hello GerhardSF,

Thank you raising your concerns. We would like to apologise sincerely for your frustration.

As per your discussion with our Customer service consultant this matter has now been addressed as we acknowledge your request.

Kind regards
MWEB Client Services

Best regards,