Conned by Mweb’s false advertising 25/25Mbps

I have been conned by Mweb’s false advertising I signed up for Mweb uncapped 25/25mbps fibre for R499 on 4 April 2022. The package was explained to me as and I agreed to take it up. Installation was done on the 19th of April 2022 and then on the 21 April 2022 ( 2 days after installation), I received an email from Mweb stating that the package will be downgraded to 25/10mbps and I have to pay R100 more to stay on the 25/25mbps. I and many other victims made informed decision to join Mweb based on false advertising presented to us. I cancelled my previous ISP as it was too expensive, shopped around and decided to join Mweb based on the advertised package of 25/25Mbps @R499/month, this changed within 2days after signing up. This is very disingenuous and ********* , you can’t sell me something and immediately after I sign up for it you just downgrade the package, so in that case that contract should be null and void. They are so conniving as they wait for you to sign up and then send you an email to downgrade your package. I am very disappointed in Mweb as I really expected better from them. Their action is *********, unfair and unprofessional and tantamount to mafia tendencies of conducting business. I’m not the only victim, just read similar stories on Hello Peter

This "executive decision" will have far reaching consequences. Mweb is short sighted because the short-term profit is not worth the reputational damage and loss of consumer confidence you will suffer long term. Your antics are doing more damage than good to your brand and is tarnishing your reputation if you care to listen at all.

I contacted Mweb and raised the issue (23 April 22) and they didn’t seem concerned expect to tell me that I am not the only one, many customers are calling and complaint. Frankly there is nothing they will do about it, it’s a "take it or leave it and pay the penalty" attitude. Be warned, don’t fall victim to their underhand tactics.