T
Teekay

1 reviews | Active since Apr 2026

21 Aug 2026, 14:40

Connection takes longer than expected

Connection takes longer than expected. I'm told to wait 10 to 14 days before getting connected and I'm still waiting for technician to assist.. Waiting period is way to long. But their network is the best.

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Replies (1)
Mweb
Mweb's reply21 Aug 2026, 14:46
Official
Hi Teekay, 
We understand that waiting longer than expected for your connection and technician assistance can be frustrating. While we’re pleased to hear that you’re happy with the quality of the Mweb network, we recognise that the waiting period has affected your overall experience.Thank you for your patience and for sharing your honest feedback with us.Take full control of your fibre experience anytime with the Mweb app Getting Started with the Mweb App (Latest App version: 2.1.14).Kind regards,
The Mweb Team

Best regards,