Connection query

I am thoroughly frustrated. My internet has been since yesterday. I spoke to tech support, they then logged a query to frogfoot. My husband explained and explicitly told them about the urgency of the situation, so we got into contact with Frogfoot, who said that they can proceed to fix this today, but, there is NO ANSWER at Mweb, which means I’m going to have to spend another R1000 plus just like the last two times I was down. Although the previous two times it had nothing to do with you, this time, I WILL HOLD YOU GUYS as Mweb liable for the costs I have to incur, because you guys are not reachable. This is ridiculous!!!!