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BM
Busisiwe M

1 reviews | Active since Jun 2013

10 Apr 2026, 09:58

Connection proplems

This network is soooooo frustrating. There isn't a day that goes by without internet interruptions. When you try to call the call centre there's long queues you hold for hours. The chat thing also doesnt work. I would like to cancel please my account is ***7

0
Replies (3)
Mweb
Mweb's reply10 Apr 2026, 10:38
Official
Hello Busisiwe. Thank you for sharing this, and we’re really sorry to hear about the ongoing interruptions and the difficulty you’ve experienced reaching support. We understand how disruptive this is, especially when the connection is not stable on a daily basis.We can confirm that your account (ref: ***7) has been flagged for review, and our Retentions team has been arranged to contact you directly as soon as possible to discuss your request and next steps.In the meantime, here are a few practical steps that may help improve stability while this is being reviewed:Quick connection checks you can try:
  •  Restart both your ONT (fibre box) and router by switching them off for 30 seconds, then the ONT first, the router second 
  •  Check that all cables are firmly connected and not loose or damaged 
  •  If possible, test via a LAN cable instead of WiFi to rule out wireless interference 
  •  Avoid placing your router near thick walls or electronic devices that may interfere with the signal 
  •  Limit multiple high-usage devices during peak times to reduce congestion 
These steps can often help stabilise intermittent drops while we investigate the root cause on the network side.We’ve also escalated your experience so the team can review the recurring interruptions and ensure you receive clear feedback and options directly.We appreciate your patience and will ensure the retentions team engages with you urgently to assist further.Kind regards,
 The Mweb Team

Best regards,

BM
Busisiwe M's update10 Apr 2026, 10:54
Reviewer Update
please get someone to call me urgently. I've tried everything and nothing is working. I need this sorted out urgently or you may proceed with cancelation
Mweb
Mweb's reply10 Apr 2026, 11:10
Official
Hello Busisiwe. Thank you for sharing this, and we’re really sorry to hear about the ongoing interruptions and the difficulty you’ve experienced reaching support. We understand how disruptive this is, especially when the connection is not stable on a daily basis.We can confirm that your account (ref: ***7) has been flagged for review, and our Retentions team has been arranged to contact you directly as soon as possible to discuss your request and next steps.In the meantime, here are a few practical steps that may help improve stability while this is being reviewed:Quick connection checks you can try:
  •  Restart both your ONT (fibre box) and router by switching them off for 30 seconds, then the ONT first, the router second 
  •  Check that all cables are firmly connected and not loose or damaged 
  •  If possible, test via a LAN cable instead of WiFi to rule out wireless interference 
  •  Avoid placing your router near thick walls or electronic devices that may interfere with the signal 
  •  Limit multiple high-usage devices during peak times to reduce congestion 
These steps can often help stabilise intermittent drops while we investigate the root cause on the network side.We’ve also escalated your experience so the team can review the recurring interruptions and ensure you receive clear feedback and options directly.We appreciate your patience and will ensure the retentions team engages with you urgently to assist further.Kind regards,
 The Mweb Team

Best regards,