M
Markus
1 reviews | Active since Jun 2025
06 Sept 2026, 18:02
Connection
Since this morning I am trying to reconnect,customer services not very helpful,
Helpful (0)
Replies (3)0
Replies (3)
Mweb's replyOfficial
07 Sept 2026, 11:44Hi Markus,
We understand how frustrating it can be when you're trying to reconnect your service and feel that you haven't received the support you expected. When customers reach out to us for assistance, they should feel supported and confident that their concerns are receiving the attention they deserve. Having reviewed the account, we can see that assistance was provided this morning. While it's positive that engagement has taken place, we recognise that your experience has not left you feeling fully supported. Your feedback has been taken seriously and will be shared with our Service Quality Team for review and improvement, as we remain committed to delivering a level of service that meets our customers expectations.If you require any further assistance, please send us a direct message via Hello Peter with the relevant details, and we'll be happy to take a closer look.
Kind regards,
Mweb Team
We understand how frustrating it can be when you're trying to reconnect your service and feel that you haven't received the support you expected. When customers reach out to us for assistance, they should feel supported and confident that their concerns are receiving the attention they deserve. Having reviewed the account, we can see that assistance was provided this morning. While it's positive that engagement has taken place, we recognise that your experience has not left you feeling fully supported. Your feedback has been taken seriously and will be shared with our Service Quality Team for review and improvement, as we remain committed to delivering a level of service that meets our customers expectations.If you require any further assistance, please send us a direct message via Hello Peter with the relevant details, and we'll be happy to take a closer look.
Kind regards,
Mweb Team
Mweb's reply07 Sept 2026, 11:44
Official
Hi Markus,
We understand how frustrating it can be when you're trying to reconnect your service and feel that you haven't received the support you expected. When customers reach out to us for assistance, they should feel supported and confident that their concerns are receiving the attention they deserve. Having reviewed the account, we can see that assistance was provided this morning. While it's positive that engagement has taken place, we recognise that your experience has not left you feeling fully supported. Your feedback has been taken seriously and will be shared with our Service Quality Team for review and improvement, as we remain committed to delivering a level of service that meets our customers expectations.If you require any further assistance, please send us a direct message via Hello Peter with the relevant details, and we'll be happy to take a closer look.
Kind regards,
Mweb Team
We understand how frustrating it can be when you're trying to reconnect your service and feel that you haven't received the support you expected. When customers reach out to us for assistance, they should feel supported and confident that their concerns are receiving the attention they deserve. Having reviewed the account, we can see that assistance was provided this morning. While it's positive that engagement has taken place, we recognise that your experience has not left you feeling fully supported. Your feedback has been taken seriously and will be shared with our Service Quality Team for review and improvement, as we remain committed to delivering a level of service that meets our customers expectations.If you require any further assistance, please send us a direct message via Hello Peter with the relevant details, and we'll be happy to take a closer look.
Kind regards,
Mweb Team
M
Markus's updateReviewer Update
08 Sept 2026, 07:31Now I must pay a connection fee,my account was not in arrears,mweb disconnected my line,now I must pay again for the service to be reconnected,can someone please explain that part to me
M
Markus's update08 Sept 2026, 07:31
Reviewer Update
Now I must pay a connection fee,my account was not in arrears,mweb disconnected my line,now I must pay again for the service to be reconnected,can someone please explain that part to me
Mweb's replyOfficial
08 Sept 2026, 10:08Hi Markus,We understand your concern about being charged a connection fee when you believe your account was up to date and the service was disconnected.We’ve logged this with the relevant team to look into the disconnection and the connection fee being charged. They will review the account and advise on why the fee was app**** and what can be done regarding the charge.Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply08 Sept 2026, 10:08
Official
Hi Markus,We understand your concern about being charged a connection fee when you believe your account was up to date and the service was disconnected.We’ve logged this with the relevant team to look into the disconnection and the connection fee being charged. They will review the account and advise on why the fee was app**** and what can be done regarding the charge.Kind regards,
The Mweb Team
The Mweb Team