PB
Pam B
1 reviews | Active since Oct 2012
10 Apr 2026, 20:18
Connecting to MWeb was very long winded
Connecting to MWeb was very long winded. I tried calling and was on hold so long that it used all my airtime so I tried chat numerous times during the week but was on hold so long waiting for a conultant that I had to disconnect. Then today at 16h00 I connected to chat again and only got connected to a consultant at around 18h45. Once connected the young man was very helpful. Please just do a call back service like SARS does
Helpful (0)
Replies (1)0
Replies (1)
Mweb's replyOfficial
13 Apr 2026, 09:38Good morning, Pam,
We understand how frustrating and time-consuming this experience has been, especially after multiple attempts to reach support through both calls and chat, long waiting periods, and the added inconvenience of using up airtime without assistance. This is not the experience expected when trying to get help.
It is however good to hear that once you were connected, the consultant was able to assist you effectively.
Your feedback will also be submitted to the Service Quality Team for review, as part of ongoing efforts to improve response times and explore better support options.
If you need any further assistance, please send a direct message on Hello Peter with your details, and the team will be happy to help.
Kind regards,
The Mweb Team
We understand how frustrating and time-consuming this experience has been, especially after multiple attempts to reach support through both calls and chat, long waiting periods, and the added inconvenience of using up airtime without assistance. This is not the experience expected when trying to get help.
It is however good to hear that once you were connected, the consultant was able to assist you effectively.
Your feedback will also be submitted to the Service Quality Team for review, as part of ongoing efforts to improve response times and explore better support options.
If you need any further assistance, please send a direct message on Hello Peter with your details, and the team will be happy to help.
Kind regards,
The Mweb Team
Mweb's reply13 Apr 2026, 09:38
Official
Good morning, Pam,
We understand how frustrating and time-consuming this experience has been, especially after multiple attempts to reach support through both calls and chat, long waiting periods, and the added inconvenience of using up airtime without assistance. This is not the experience expected when trying to get help.
It is however good to hear that once you were connected, the consultant was able to assist you effectively.
Your feedback will also be submitted to the Service Quality Team for review, as part of ongoing efforts to improve response times and explore better support options.
If you need any further assistance, please send a direct message on Hello Peter with your details, and the team will be happy to help.
Kind regards,
The Mweb Team
We understand how frustrating and time-consuming this experience has been, especially after multiple attempts to reach support through both calls and chat, long waiting periods, and the added inconvenience of using up airtime without assistance. This is not the experience expected when trying to get help.
It is however good to hear that once you were connected, the consultant was able to assist you effectively.
Your feedback will also be submitted to the Service Quality Team for review, as part of ongoing efforts to improve response times and explore better support options.
If you need any further assistance, please send a direct message on Hello Peter with your details, and the team will be happy to help.
Kind regards,
The Mweb Team