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BM
1 reviews | Active since Sept 2026
15 Sept 2026, 12:02
Confirmation Message...
Confirmation Message *Business Name:* Mweb *Rating:* 2 out of 5 *Review:* Generally their service is good but if there is an issue or a failure it can take over an hr to get hold of support and then one never gets to hear the cause of the failure, you just hope it does happen again.. until it does. A 50mb line will run at 15mb but unless you can produce enough evidence to bury a Phala Phala couch they wont look at it. And then while you try connect a direct lan to openserves central artery to get that evidence the problem clears up....
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Mweb's replyOfficial
15 Sept 2026, 12:08Hello Bryan,
We understand the frustration behind this feedback, particularly when a service issue takes a long time to report and you’re left without a clear explanation of what caused it. Having to gather extensive evidence while the problem can disappear before testing is completed only adds to the difficulty. Your comments around support response times, fault communication and inconsistent line performance are important. We’ll share this with the relevant teams for review, with the aim of improving how faults are investigated, explained and progressed when customers experience recurring issues.
Kind regards,
The Mweb Team
We understand the frustration behind this feedback, particularly when a service issue takes a long time to report and you’re left without a clear explanation of what caused it. Having to gather extensive evidence while the problem can disappear before testing is completed only adds to the difficulty. Your comments around support response times, fault communication and inconsistent line performance are important. We’ll share this with the relevant teams for review, with the aim of improving how faults are investigated, explained and progressed when customers experience recurring issues.
Kind regards,
The Mweb Team
Mweb's reply15 Sept 2026, 12:08
Official
Hello Bryan,
We understand the frustration behind this feedback, particularly when a service issue takes a long time to report and you’re left without a clear explanation of what caused it. Having to gather extensive evidence while the problem can disappear before testing is completed only adds to the difficulty. Your comments around support response times, fault communication and inconsistent line performance are important. We’ll share this with the relevant teams for review, with the aim of improving how faults are investigated, explained and progressed when customers experience recurring issues.
Kind regards,
The Mweb Team
We understand the frustration behind this feedback, particularly when a service issue takes a long time to report and you’re left without a clear explanation of what caused it. Having to gather extensive evidence while the problem can disappear before testing is completed only adds to the difficulty. Your comments around support response times, fault communication and inconsistent line performance are important. We’ll share this with the relevant teams for review, with the aim of improving how faults are investigated, explained and progressed when customers experience recurring issues.
Kind regards,
The Mweb Team