COMPLAINT - WRONGLY CHARGED

Complaint: I have taken out an LTE Router with MWEB because were I was staying, there was no fibre lines. So later I moved to a location were there is fibre line. I called MWEB to switch to fibre but before switching I clearly asked the sales person if there is any amount that I will be liable for or not and he clearly said to me that I will not be liable for anything because I already have Router so they will not bring a new router. We then proceeded to change to fibre. First month they charged me a pro-rata of the LTE and the Fibre, I was okay with that. Following month they charged me the same amount as the LTE R569 instead of R499. I called 100 times to query this and they still went ahead to deduct. I called again and they transferred me to the same sales rep that I took out the fibre with and he said to me that it will be fixed and I am right, I should not be paying the same amount because I kept the router and they did not bring a new router when they installed fibre. Now again this Month of July, I get my statement again and the amount is still the same as what I was paying for, for LTE instead of the R499 for the fibre. I am defeated, Hello Peter is my last hope in resolving this issue. But one thing for sure, I will get my money back for all the months they have deducted. I cannot stop paying because I rely on fibre for work