Complaint to Mweb

I placed an order on 11 July 2022. We have been in contact with Raabi-ah who was pretty helpful until the contract was signed and the process began. We needed the Fibre to be installed by 22 July 2022 as we need it to work. Have been sending emails upon emails. After threatening to cancel the order on 21 July, as the tracking showed no further progress, I received an email from Andrea who requested the proof of residence in order to continue with the process. This was already on 22 July 2022 which was already 11 days after the order was placed. She made it seem like it is outmr fault for the delay. I sent the proof of residence and asked how much longer it will take. No reply. I asked again on another email and still no response. The tracking still show that the process will be completed 20 July 2022.i am frustrated and frankly not sure how else to go about getting answers. There is no phone numbers. I am overseas, while my wife has to pay exuberant amounts on data. Raabi-ah said that the date we requested should not be a problem. Now what.