Complaint poor service and no value for money

I have logged various queries and get the same response that my internet is perfectly fine. I have had 3 increase in the last few years and I am paying 689.00 for a Fibre connection which was great tge first year but as time went on it got slower and slower. I think mweb is deliberately doing this and refuses to get a technical person to call me because they want me to upgrade and pay even more. Their Fibre line is now exactly like the Telkom adsl line I had before which was simply pathetic. To pay 8500.00 a year for **** makes me super frustrated and to be ********** to the extent that nobody seems to give a dam proves that mweb is no different from so many other providers whose main aim is to milk consumers in exchange for **** service and inferior products. My number is ***and I demand a technician calls me to assist me.